Store Team Lead: Elevate Customer Experience & Ops

capcareers; Red Wing (MN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vacation

Holiday pay

401K with employer match

Job summary

CrossAmerica Partners is hiring a Store Assistant Manager in Minnesota. You will support the Store Manager in daily operations, lead staff, ensure great customer service, and drive profitability at a busy convenience store.

The role requires 2+ years in retail management with at least 1 year in supervision, a high school diploma (or higher), and a valid driver's license. Competitive health, 401(k), and vacation benefits apply.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• High school diploma or equivalent required; associate or bachelor's degree in business or a related field is a plus.
• Valid and Current State Driver's License is Required

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Resolve customer complaints and concerns promptly and efficiently.
• Ensure the store maintains a clean, safe, and organized environment always.
• Monitor customer service standards to ensure a positive shopping experience.
• Assist in recruiting, training, and onboarding new employees.
• Delegate tasks and oversee the daily activities of store associates.
• Provide guidance, coaching, and performance feedback to team members.
• Maintain staff schedules and ensure proper coverage during peak hours.
• Assist in managing inventory levels, including stock ordering, receiving, and shelving.
• Conduct regular stock checks to maintain optimal inventory levels.
• Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
• Monitor and enforce adherence to store policies and procedures.
• Help drive sales by promoting store products and services.
• Assist in achieving and exceeding store sales goals and targets.
• Monitor daily cash handling, sales transactions, and reconcile cash registers.
• Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.
• Ensure store operations comply with health, safety, and legal regulations.
• Conduct regular store inspections to identify potential hazards and address them immediately.
• Support safety initiatives, including emergency preparedness and security protocols.
• Assist with administrative tasks, including payroll, staffing reports, and inventory records.
• Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
• Maintain accurate documentation on store operations, including employee records.

Skills

Leadership

Customer service

Organizational skills

POS systems

Inventory management software

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree in business

Tools

POS systems

Inventory management software

Excel

Job description

CrossAmerica Partners is hiring a Store Assistant Manager in Minnesota. You will support the Store Manager in daily operations, lead staff, ensure great customer service, and drive profitability at a busy convenience store.

The role requires 2+ years in retail management with at least 1 year in supervision, a high school diploma (or higher), and a valid driver's license. Competitive health, 401(k), and vacation benefits apply.