Store Team Lead: Customer Service & Ops

SmartRecruiters, Inc.; Taylorville (IL); On-site; USD 42,000 - 55,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a detail-oriented Assistant Manager at our Taylorville location to lead shift operations and drive customer service excellence.

You will manage scheduling, training, and payroll-related tasks while maintaining store standards and inventory accuracy. The role requires strong leadership, communication, and problem-solving skills, with the ability to lift up to 25 pounds and stand for extended periods.

Qualifications

• Experience in a supervisory or management role.
• Strong interpersonal and communication skills.
• Excellent math and problem-solving abilities.
• Ability to lift up to 25 pounds regularly and stand for extended periods.
• Experience with cash handling and basic financial management.

Responsibilities

• Lead and supervise shift operations, ensuring all team members are engaged and performing at their best.
• Manage employee scheduling, training, and development to build a motivated and capable team.
• Interact professionally with customers and employees, demonstrating empathy and a customer-focused approach.
• Handle cash management, financial transactions, and money reconciliation with accuracy and transparency.
• Answer phones, take orders, and provide exceptional customer service while maintaining operational efficiency.
• Oversee store cleanliness, organization, and compliance with operational standards.
• Make decisive, analytical decisions to resolve conflicts and address operational challenges.
• Assist in inventory management and stock organization.
• Perform physical tasks including lifting up to 25 pounds regularly.
• Support the Store Manager in achieving sales goals and performance metrics.
• Communicate clearly and transparently with team members and management.
• Demonstrate resilience and adaptability in a dynamic work environment.

Skills

Supervisory experience

Customer service

Communication

Problem solving

Multitasking

Time management

Cash handling

Leadership

Physical stamina

Tools

POS systems

Job description

SmartRecruiters, Inc. is seeking a detail-oriented Assistant Manager at our Taylorville location to lead shift operations and drive customer service excellence.

You will manage scheduling, training, and payroll-related tasks while maintaining store standards and inventory accuracy. The role requires strong leadership, communication, and problem-solving skills, with the ability to lift up to 25 pounds and stand for extended periods.