Store Team Lead - Customer Experience & Operations

RoShay Services; Medina (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

RoShay Services is seeking an Assistant Store Manager in Medina, OH to uphold a customer-first store culture and support the Store Manager in daily operations. You will help supervise staff, organize merchandise, and ensure accurate cash handling and deposits while maintaining strong loss prevention controls.

The role emphasizes customer service, inventory accuracy, and teamwork to maximize profitability and safeguard company assets.

Qualifications

• Focus on delivering exceptional customer service, accurate inventory management, secure cash handling, and effective team support.

Responsibilities

• Greet customers, assist them, and operate registers to provide a seamless shopping experience.
• Assist with staff scheduling, training, safety meetings, and policy compliance.
• Manage merchandise reception, stocking, restocking, rotation, and displays per planograms.
• Maintain accurate inventory through damage control, markdowns, scanning, and paperwork.
• Support financial controls with cashier accountability, key control, security practices, cash handling, and deposits.
• Assist in store operations during the Store Manager's absence.

Skills

Customer service

Inventory management

Cash handling

Team support

Job description

RoShay Services is seeking an Assistant Store Manager in Medina, OH to uphold a customer-first store culture and support the Store Manager in daily operations. You will help supervise staff, organize merchandise, and ensure accurate cash handling and deposits while maintaining strong loss prevention controls.

The role emphasizes customer service, inventory accuracy, and teamwork to maximize profitability and safeguard company assets.