Store Team Lead - Customer Experience & Operations

Family Dollar LLC; Danville (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar LLC is seeking an Assistant Store Manager to support daily store operations, customer service, and team development at our Danville area location. You will assist with opening/closing, organize merchandise, and help manage payroll, scheduling, and cash handling while ensuring a positive customer experience.

The role emphasizes strong communication, leadership, and the ability to work in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Store management experience in retail or grocery environment is preferred.
• Must be able to lift up to 55 lbs and perform physical tasks as needed.
• Strong communication, interpersonal, and written skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize and transfer merchandise from delivery to stockroom to sales floor as needed and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Process directives and communications related to store activities.
• Maintain promotional effectiveness of fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, payroll, scheduling, cash handling, and loss prevention.
• Maintain a well-stocked sales floor and organized stockroom to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and safety guidelines and ensure staff follow procedures.
• Help Store Manager supervise, train, and develop Store Associates.
• Maintain a clean, safe, and respectful environment for customers and staff.
• Keep bathrooms and store areas clean and presentable.
• Other duties as assigned.

Skills

Customer service

Communication skills

Team development

Store operations

Adaptability

Education

High school diploma or GED

Job description

Family Dollar LLC is seeking an Assistant Store Manager to support daily store operations, customer service, and team development at our Danville area location. You will assist with opening/closing, organize merchandise, and help manage payroll, scheduling, and cash handling while ensuring a positive customer experience.

The role emphasizes strong communication, leadership, and the ability to work in a fast-paced retail environment.