Assistant Coach: Store Leader & Team Builder

Rally House; Westland (MI); On-site; USD 24,796 - 34,440; Full time

Job summary

Rally House is seeking an Assistant Coach to act as Assistant Store Manager, supporting store performance and team development in a fast-paced retail environment. This role drives guest experiences, ensures standards are met, and partners with the Head Coach to guide daily operations across merchandising, service, and payroll planning.

Ideal candidates bring 3+ years in retail, 1+ year in supervision, and flexibility to work 40 hours weekly including days, nights, weekends, and holidays, with a

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow‑up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader‑on‑duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow‑up.
• Drive daily, weekly, and monthly performance goals.

Skills

Retail leadership

Customer focus

Coaching

Communication

Adaptability

Organizational skills

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is seeking an Assistant Coach to act as Assistant Store Manager, supporting store performance and team development in a fast-paced retail environment. This role drives guest experiences, ensures standards are met, and partners with the Head Coach to guide daily operations across merchandising, service, and payroll planning.

Ideal candidates bring 3+ years in retail, 1+ year in supervision, and flexibility to work 40 hours weekly including days, nights, weekends, and holidays, with a