Assistant Store Coach & Team Development

Rally House; Upper St. Clair (Allegheny County); On-site; USD 23,419 - 34,440; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Store Manager in driving sales, coaching the team, and ensuring guest-focused service. You will help manage daily operations, training, and performance feedback, while maintaining visual standards and a strong team culture.

The role requires leadership, adaptability, and a passion for sports retail, with availability to cover day, night, weekend, and holiday shifts as needed.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Adapt quickly

Problem-solving

Communication

Prioritization

Delegation

Leadership

Coaching

Team development

Retail experience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is seeking an Assistant Coach to support the Store Manager in driving sales, coaching the team, and ensuring guest-focused service. You will help manage daily operations, training, and performance feedback, while maintaining visual standards and a strong team culture.

The role requires leadership, adaptability, and a passion for sports retail, with availability to cover day, night, weekend, and holiday shifts as needed.