Store Support Supervisor: Lead, Train & Delight Customers

Whole Foods Market; Philadelphia (Philadelphia County); Sur place; USD 26 000 - 41 000; Plein temps

Avantages offerts par ce poste

Whole Benefits

Store discount

Paid time off

Health & wellness support programs

Other Team Member perks

Résumé du poste

Whole Foods Market seeks an experienced Store Support Lead to assist with scheduling, supervision, and day-to-day flow of the department. You will support the Store Support Team Leader and Associate Team Leaders to ensure smooth operations and uphold WFM standards for service and safety.

You will train team members, maintain stock and cleanliness, resolve customer issues, and promote positive teamwork while aligning with WFM policies and regional programs. Flexible schedule required.

Qualifications

• Extensive knowledge of Store Support team procedures and policies.
• Capable of teaching others in a positive and constructive manner.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Responsabilités

• Supervises and delegates tasks to Team Members.
• Works with Team Trainer to train Team Members in a high-performance manner.
• Assists in training of new Team Members, using checklists and materials.
• Keeps all cases and shelves clean, well-stocked and rotated.
• Resolves difficult customer situations.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters a positive environment of teamwork, respect, and morale.
• Maintains awareness of customer flows and directs Team Members accordingly.
• Selects, trains, develops, mentors, motivates, and counsels Team Members.
• Provides timely, thorough performance evaluations.
• Communicates and models WFM vision and goals.

Connaissances

Store procedures

Customer service

Team leadership

Product knowledge

Regulatory safety

Inventory management

Email proficiency

Microsoft Office

Description du poste

Whole Foods Market seeks an experienced Store Support Lead to assist with scheduling, supervision, and day-to-day flow of the department. You will support the Store Support Team Leader and Associate Team Leaders to ensure smooth operations and uphold WFM standards for service and safety.

You will train team members, maintain stock and cleanliness, resolve customer issues, and promote positive teamwork while aligning with WFM policies and regional programs. Flexible schedule required.