Store Support

The Home Depot; Sebring (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for Associates in Store Support located in Florida. These roles involve ensuring customer satisfaction through order fulfillment and assisting customers as needed. Responsibilities may include administrative tasks, cash management, and directing customers within the store. Ideal candidates should demonstrate excellent customer service skills, attention to detail, and time management capabilities. Join a team committed to a high level of integrity and collaboration.

Qualifications

• Ability to ensure outstanding customer order fulfillment experience.
• Demonstrated ability to assist customers effectively.
• Skilled in cashier and cash management processes.

Responsibilities

• Provide administrative services and ensure customer satisfaction.
• Assist customers in the lot and direct them to store departments.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Detail-oriented

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.