Store Support

The Home Depot; Phenix City (AL); On-site; USD 16,531 - 22,041; Part time

Job summary

A leading home improvement retailer is looking for Associates in Store Support to ensure outstanding customer order fulfillment and assist customers in various non-sales functions. The role involves interacting with customers and vendors, answering inquiries about products, and managing cash transactions. Ideal candidates will possess strong time management skills, attention to detail, and a commitment to customer satisfaction. This position supports crucial operational responsibilities within the store.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Ability to manage time effectively and demonstrate a high level of integrity.
• Must assist customers in various non-sales functions.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers with directions to store departments.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Detail-oriented

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.