Store Support

The Home Depot; Fairfield (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support positions. These roles focus on non-sales functions including ensuring excellent customer order fulfillment experiences and assisting customers. Candidates should be detail-oriented and possess strong time management skills. Direct customer interaction may be necessary, and individuals are expected to maintain high integrity while working cooperatively in a team environment. Opportunities available may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Strong capacity to work cooperatively with others.
• Ability to handle cash management tasks accurately.
• Proven time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot as needed.
• Provide administrative services and handle customer inquiries.

Skills

Customer service orientation

Detail-oriented

Time management

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.