Store Support

The Home Depot; O’Fallon (MO); On-site; USD 22,000 - 25,000; Full time

Job summary

The Home Depot in O’Fallon, IL is hiring for Store Support positions focused on keeping operations smooth and customers satisfied. These roles involve non-sales tasks, helping customers with order status, and supporting store operations with attention to detail and time management.

Associates may assist in the lot, handle administrative services, direct customers to departments, and work with other teammates with minimal supervision to ensure high standards of service and efficiency.

Responsibilities

• Non-sales tasks to support store operations.
• Assist customers with order status and store information.
• Handle basic cash management and compliance duties as applicable.
• Coordinate with associates, vendors, and carriers to support store objectives.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

O FALLON

State

IL

Job Type

Store Support

Pay Range

$16.00 - $18.00