Store Support

The Home Depot; Downers Grove (IA); On-site; USD 23,000 - 25,000; Full time

Job summary

The Home Depot in Downers Grove, IL is hiring for Store Support roles focused on non-sales functions such as order fulfillment, customer assistance in the lot, and administrative services. Associates collaborate with colleagues, vendors, and carriers to ensure smooth store operations and a high level of customer satisfaction.

Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Responsibilities

• Assist customers in the lot or provide administrative services.
• Direct customer or vendor interaction is sometimes required.
• Answer customer questions on product order status.
• Handle cash management or program compliance.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

DOWNERS GROVE

State

IL

Job Type

Store Support

Pay Range

$16.50 - $18.50