Store Support

Home Depot; Lawrence (KS); On-site; USD 19,000 - 23,000; Full time

Job summary

Home Depot in Lawrence, KS is seeking Store Support Associates to help with order fulfillment, customer assistance, and administrative tasks in a busy retail environment.

The role involves working with customers, vendors and other associates, ensuring accurate order status, efficient cash handling, and adherence to program compliance with limited supervision.

Qualifications

• Must be detail oriented and able to manage time effectively.
• Strong customer service skills and ability to handle inquiries.
• Ability to work with associates, vendors, and customers in a retail setting.

Responsibilities

• Assist customers with order status and product locations.
• Support store operations and administrative tasks as needed.
• Direct customers to departments and assist in the sales flow.

Skills

Detail oriented

Time management

Customer service

Teamwork

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.