Store Support

The Home Depot; Lake Elsinore (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

The Home Depot is seeking Store Support Associates to help ensure a smooth customer experience through non-sales functions, including order fulfillment, customer assistance in the store, and administrative tasks. The role requires teamwork with associates, vendors, and carriers, with a focus on accuracy, time management, and operational support to meet store objectives.

Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, all

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.