Store Support

The Home Depot; Kennewick (WA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Home Depot in Kennewick, WA is hiring for Store Support positions that help ensure a smooth customer order fulfillment experience and assist customers with inquiries. Roles emphasize teamwork, integrity, and operational support with varied duties in-store.

Positions include several associate titles with hourly pay between $18.50 and $20.50, depending on role. Benefits vary by status and hours worked.

Qualifications

• Non-sales functions across store support roles.
• Must be detail-oriented with strong time management.
• Demonstrate integrity and support store objectives.

Responsibilities

• Assist customers in the lot and direct them to departments.
• Provide administrative services as needed.
• Answer customer questions on product order status.
• Handle cash management or program compliance where required.

Skills

Time management

Detail-oriented

Customer service

Integrity

Teamwork

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

Specific positions may include:

• Associate Coordinator: $20.50
• Export Associate: $20.50
• Janitor: $18.50
• Lot Associate: $18.50
• Office Associate: $19.50
• Order Fulfillment Associate: $19.50

Benefits
The Home Depot offers various benefits as part of a total compensation package including: paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, , and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full-time/part-time status).

1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.

2 Sick time (Washington State, Spokane, and Tacoma)
Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.

Sick time (Seattle)
Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

City

KENNEWICK

State

WA

Job Type

Store Support

Pay Range

$18.50 - $20.50