Store Support

The Home Depot; Kansas City (KS); On-site; USD 28,000 - 42,000; Full time

Job summary

The Home Depot in Kansas City, MO is seeking a Store Support Associate to handle a variety of non-sales tasks and assist customers with order status and store services.

In this role you will work with fellow Associates, vendors, and carriers to ensure accurate order fulfillment, cash handling compliance, and efficient store operations with minimal supervision.

Qualifications

• Non-sales functions experience.
• Strong time management and attention to detail.
• Ability to work with associates, vendors, and carriers with minimal supervision.

Responsibilities

• Assist customers in-store and with order status inquiries.
• Support cash handling, program compliance, and store operations.
• Direct customers to departments and contribute to overall customer satisfaction.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

KANSAS CITY

State

MO

Job Type

Store Support