Store Support

The Home Depot; Hawthorne (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Hawthorne, California, seeks individuals for Store Support positions. The role involves ensuring customer satisfaction through various non-sales functions such as order fulfillment and administrative services. Candidates should be detail-oriented, possess strong time management skills, and be able to work cooperatively with others. This position includes roles like Office Associate and Lot Associate, requiring some customer interaction and operational responsibility.

Qualifications

• Detail-oriented and able to manage time effectively.
• Ability to work cooperatively with others.
• Strong communication skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.