Store Support

The Home Depot; Alhambra (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in California is looking for Associates in Store Support roles. Responsibilities include assisting customers, enhancing order fulfillment experiences, and performing administrative tasks. Candidates must demonstrate integrity, possess strong time management skills, and work effectively with others. These positions are critical in ensuring customer satisfaction and meeting store objectives. Join us to contribute to seamless operational support in our stores.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Ability to handle cash management and program compliance is essential.
• Demonstrated integrity and responsiveness to operational concerns.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Answer customer questions on product order status.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.