Store Support

The Home Depot; City of Albany (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot in New York is seeking an Office/Order Fulfillment/Lot Associate to support store operations and customer service. This role involves assisting customers with order status, directing to departments, and handling administrative tasks with strong time management and integrity.

Collaboration with associates and vendors is essential for a smooth customer experience. Join a team focused on delivering exceptional service while maintaining accuracy and efficiency in daily store

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.