Store Support

The Home Depot; Monrovia (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is looking for Associates in Store Support positions in Monrovia, California. These roles involve ensuring outstanding customer order fulfillment, assisting customers, and performing administrative tasks. Candidates must demonstrate integrity, time management skills, and be detail-oriented while working cooperatively with others.

Positions include Office Associate, Order Fulfillment Associate, and Customer Service Representative. Successful candidates will play a crucial role in ensuring customer satisfaction and meeting operational objectives.

Qualifications

• Must demonstrate high integrity and time management skills.
• Ability to work cooperatively with team members and vendors.
• Detail-oriented with strong awareness of operational needs.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and respond to operational concerns.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.