Store Support

Home Depot; Boise (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for store support associates in Boise, ID. This role involves providing administrative services, assisting customers, and ensuring a high level of customer satisfaction. Ideal candidates should demonstrate strong teamwork, integrity, and time management skills. Join a supportive environment where you can contribute to operational success and customer fulfillment.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Demonstrated integrity and focus on business objectives.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and maintain program compliance.

Skills

Detail-oriented

Time management

Cooperative teamwork

Customer service skills

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customer or vendor interaction as required.
• Direct customers to store departments or merchandise.
• Answer customer questions on product order status.
• Handle cash management or program compliance.
• Work cooperatively with other Associates, vendors, and carriers; operate with little or some supervision.
• Demonstrate attention to detail and strong time management skills.
• Maintain integrity at all times, respond to operational concerns, and stay focused on store objectives while supporting key operational responsibilities.
• Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.