Store Support

Home Depot; Tampa (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

A leading home improvement retailer in Tampa is seeking associates for non-sales Store Support roles. Responsibilities include customer order fulfillment, assisting in store operations, and providing administrative services. Ideal candidates must demonstrate strong customer service skills, integrity, and the ability to work well with a team. This role is crucial in ensuring customer satisfaction and fulfilling operational objectives.

Qualifications

• Proven time management skills.
• Ability to work cooperatively with others.
• Must demonstrate integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and answer product questions.
• Handle cash management and ensure program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customer or vendor interaction as required.
• Direct customers to store departments or merchandise.
• Answer customer questions on product order status.
• Handle cash management or program compliance.
• Work cooperatively with other Associates, vendors, and carriers; operate with little or some supervision.
• Demonstrate attention to detail and strong time management skills.
• Maintain integrity at all times, respond to operational concerns, and stay focused on store objectives while supporting key operational responsibilities.
• Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.