Store Supervisor: Lead, Mentor & Elevate Customer Experience

Vans; Bozeman (MT); On-site; USD 22,000 - 33,000; Full time

Job summary

The North Face in Bozeman, MT, is seeking a Supervisor to support the store's leadership team and drive an in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You'll partner with the Store Manager to maximize profitability, foster an inclusive team culture, and deliver exceptional service in a fast-paced retail environment.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.

Skills

Store leadership

Sales goals

Coaching

Communication

Adaptability

Computer skills

Physical endurance

Education

High School Diploma or equivalent

Job description

The North Face in Bozeman, MT, is seeking a Supervisor to support the store's leadership team and drive an in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You'll partner with the Store Manager to maximize profitability, foster an inclusive team culture, and deliver exceptional service in a fast-paced retail environment.