Store Supervisor: Lead, Coach & Elevate Customer Experience

Vans; Louisville (KY); On-site; USD 24,000 - 33,000; Full time

Job summary

Vans in Louisville, KY is seeking a Supervisor to support the store's leadership team and drive customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.

Qualifications

• Proven ability to drive results through store teams and exceed sales goals.
• Strong coaching, motivating, and building high‑performing, diverse teams.
• Excellent verbal and written communication with the ability to influence across levels.
• Comfortable working in a fast-paced, customer-focused retail environment.

Responsibilities

• Deliver high level personalized customer engagement and service.
• Support the store team in achieving sales goals and KPIs.
• Model selling behaviors and maintain a consumer-centric mindset.
• Coach and develop associates to meet productivity targets.
• Supervise daily store operations, opening/closing, floor coverage.
• Assist in stockroom organization, inventory flow, and product replenishment.
• Train and onboard new team members; provide feedback and support.
• Maintain visual merchandising standards and policy adherence.
• Promote a safe, inclusive store environment and align with brand directives.

Skills

Retail leadership

Customer engagement

Coaching & development

Communication skills

Goal orientation

Education

High school diploma or equivalent

Tools

Retail software tools

Word processing

Spreadsheets

Job description

Vans in Louisville, KY is seeking a Supervisor to support the store's leadership team and drive customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.