Store Supervisor (Hourly) - Lead, Coach & Elevate Customer Service

Goodwill of South Central Wisconsin, Inc.; Madison (IN); On-site; USD 27,000 - 30,000; Full time

Job summary

Goodwill Industries of South Central Wisconsin, Inc. Madison, Indiana, United States is seeking a Store Supervisor (Hourly) to lead daily operations at multiple locations. You will supervise donations, production, and staff, ensuring friendly customer service and efficient store performance.

You will train employees, monitor cash handling, and uphold safety and company standards while helping to maximize donations and revenue with a positive leadership style.

Qualifications

• Proven leadership and team supervision abilities.
• Familiar with Microsoft Office applications.
• Retail experience is preferred but not required.

Responsibilities

• Supervise and coach staff to ensure productive store operations.
• Greet customers and coach employees to deliver first-class service.
• Monitor cash handling, register operations, and tills accuracy.
• Oversee donations, production, and merchandising flow.
• Ensure safety and asset protection standards are followed.
• Enter reports accurately and maintain documentation.

Skills

Leadership

Microsoft Office

Education

High school diploma or equivalent

1 year work experience, retail preferred

Job description

Goodwill Industries of South Central Wisconsin, Inc. Madison, Indiana, United States is seeking a Store Supervisor (Hourly) to lead daily operations at multiple locations. You will supervise donations, production, and staff, ensuring friendly customer service and efficient store performance.

You will train employees, monitor cash handling, and uphold safety and company standards while helping to maximize donations and revenue with a positive leadership style.