Store Supervisor (Hourly) - Multiple Locations

Goodwill Industries of South Central Wisconsin; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of South Central Wisconsin is seeking a supervisor to oversee team productivity under the guidance of management, driving donations processing, store operations, and customer service to meet revenue goals. This role contributes to the organization’s mission—helping people thrive through housing, employment, and supportive services.

Responsibilities include training employees, coaching, monitoring donor service, ensuring efficient flow, and modeling safety and asset protection.

Qualifications

• Leadership experience in supervising retail teams.
• Experience training employees and coaching performance.
• Ability to manage workflow and customer service in a store environment.

Responsibilities

• Provide best in class service by greeting and assisting customers; coach employees to do the same.
• Monitor staff productivity and cash handling while operating registers and ensuring efficient customer flow.
• Ensure production flow and staff productivity, maximizing donations and merchandise output.
• Lead floor moves, merchandizing, and donor interactions per policy.
• Train staff, provide ongoing coaching and follow up.
• Model a positive company image and uphold safety and asset protection standards.

Skills

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General Summary:

Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.

Supervisory responsibilities:

• Assists with training employees.
• Supervises the daily workflow of donations, production and store.
• Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy.

Principal Duties & Responsibilities:

• Provide best in class service by greeting and assisting customers, coaching all employees to do the same.
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.
• Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations.
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.
• Monitors donor service and donor staff productivity, helping assist donors as needed.
• Trains staff, provides ongoing coaching and follow up.
• Project a positive image of Goodwill in words and actions to internal and external customers.
• Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.
• Accurately enters report data.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Leadership skills relevant to the responsibilities of this role.
• Familiarity with Microsoft Office.

Travel Required: Travel up to 5%.

Required education and/or work experience:

• High school diploma or equivalent.
• 1 year work experience, retail preferred.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.