Store Supervisor: Elevate Service, Drive Sales & Loyalty

FashionUnited; Edina (MN); On-site; USD 23,419 - 38,228; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a Supervisor to support store leadership in delivering a customer‑first, high‑energy sales environment. You will build client relationships, coach the team, and supervise opening/closing procedures while maintaining inventory integrity.

You will lead by example in service standards, execute omni‑channel selling initiatives, and contribute to a diverse, inclusive culture that drives profitability and customer loyalty.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors ("host of the party"—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
• Promote brand‑safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Leadership

Customer service

Communication

Multi-tasking

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York seeks a Supervisor to support store leadership in delivering a customer‑first, high‑energy sales environment. You will build client relationships, coach the team, and supervise opening/closing procedures while maintaining inventory integrity.

You will lead by example in service standards, execute omni‑channel selling initiatives, and contribute to a diverse, inclusive culture that drives profitability and customer loyalty.