Store Supervisor - Banking & Customer Service

TD; Pennsylvania; On-site; USD 33,000 - 46,000; Full time

Job summary

TD in Philadelphia, PA seeks a Store Supervisor to oversee day-to-day activities, ensuring operational excellence and regulatory compliance. You will manage teller and platform operations, coach staff, and drive personalized service while promoting TD Bank's products and advice conversations.

The role requires NMLS where applicable and a focus on reducing risk and protecting customers. Responsibilities include staff leadership, workflow prioritization, and delivering legends customer experiences

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction and coaching.
• Proven ability to meet and exceed customers’ expectations.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi-task and maintain order in the Store.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in achieving Store objectives.
• Provides day-to-day team leadership and work direction ensuring effective delivery of service and advice while maintaining compliance.
• Monitors teller and platform workflows, prioritizes tasks and delegates duties.
• Drives operational excellence in the Store including cash handling and security controls.
• Leads conversations with customers about loan products and maintains active NMLS registration when required.
• Coaches the team on delivering customer service, product advice and proactive recommendations.
• Engages with customers to deepen relationships and promote TD products and services.
• Maintains a professional lobby environment and ensures adherence to policies and procedures.

Skills

Leadership

Organizational skills

Communication (verbal & written)

Customer service excellence

Supervisory experience

Regulatory compliance

Education

HS Diploma or GED

2+ years customer/sales experience

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD in Philadelphia, PA seeks a Store Supervisor to oversee day-to-day activities, ensuring operational excellence and regulatory compliance. You will manage teller and platform operations, coach staff, and drive personalized service while promoting TD Bank's products and advice conversations.

The role requires NMLS where applicable and a focus on reducing risk and protecting customers. Responsibilities include staff leadership, workflow prioritization, and delivering legends customer experiences