Store Manager – Banking & Customer Experience

TD; Broomall (PA); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Broomall, PA seeks a Store Supervisor to oversee day-to-day operations and ensure policy compliance while guiding a team of advice and service colleagues. The role focuses on meeting operational, customer and sales objectives and delivering personalized experiences.

The ideal candidate has strong customer service skills and prior supervisory experience, with knowledge of banking products and risk controls.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.
• Proven ability to meet and exceed Customers’ expectations.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
• Drives operational excellence in the Store, including cash handling, vault management, etc.

Skills

Customer service

Team leadership

Communication

Decision making

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Broomall, PA seeks a Store Supervisor to oversee day-to-day operations and ensure policy compliance while guiding a team of advice and service colleagues. The role focuses on meeting operational, customer and sales objectives and delivering personalized experiences.

The ideal candidate has strong customer service skills and prior supervisory experience, with knowledge of banking products and risk controls.