Store Supervisor

Jackson Hewitt - 1906; Cayce (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt is seeking a Store Supervisor to oversee one office/kiosk within a district. The role involves managing seasonal staff, scheduling, and ensuring accurate tax preparation and customer service.

You will work under supervision with access to sensitive information and must maintain proper procedures. The position emphasizes staffing, productivity, and marketing efforts, with bonuses tied to store performance and returns completed.

Qualifications

• High School degree or equivalent; related business experience.
• Some management or supervisory experience preferred.
• Experience with tax preparation and PTIN.

Responsibilities

• Supervises one or more seasonal staff at a single location.
• Coordinates recruiting, interviewing and hiring of seasonal employees.
• Maximize customer service and increase sales.
• Performs administrative functions and manages office schedules.
• Monitors performance and corrects errors as needed.
• Maintains filing system for tax returns and prints client checks.
• Encourages clients to file their taxes at the office.

Skills

Leadership

Customer service

Word / Excel

Tax software

PTIN

Education

High School degree or equivalent

Management or tax prep/accounting course (preferred)

PTIN (Preparer Tax Identification Number)

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
• Bonus paid on returns completed as well as an additional managerial bonus for the stores overall performance.

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software