Office Manager

Jackson Hewitt - 3451; Ahoskie (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k)

401(k) matching

Flexible schedule

Job summary

Jackson Hewitt, a leading tax preparation service, is seeking a Store Supervisor to oversee one office or kiosk within an assigned district. You will manage staff, drive tax prep quality, and support marketing efforts to maximize customer satisfaction and sales.

Under supervision, you will handle scheduling, performance monitoring, and reporting while maintaining confidential client information and ensuring timely tax return processing.

Qualifications

• High School Diploma or equivalent required.
• Experience in tax preparation and supervisory roles preferred.
• PTIN (Preparer Tax Identification Number) required.

Responsibilities

• Supervise seasonal hourly staff at one location.
• Coordinate recruiting, interviewing, and hiring for seasonal staff.
• Maximize customer service and sales.
• Perform administrative functions.
• Develop and monitor office work schedules.
• Review productivity and quality reports; take corrective action.
• Maintain filing system for tax returns.
• Print client checks and distribute refunds.
• Follow up with clients to file their tax returns.

Skills

Staff supervision

Customer service

Recruiting & hiring coordination

Office administration

Computer software proficiency

Education

High School Diploma or equivalent

Course in management or tax preparation / accounting

PTIN (Preparer Tax Identification Number)

Tools

Microsoft Office (Word, Excel)

Tax software

Email/Internet tools

Job description

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Flexible schedule