Office Manager

Jackson Hewitt - 3451; Roanoke Rapids (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

401(k)

401(k) matching

Flexible schedule

Job summary

Jackson Hewitt in Roanoke Rapids, NC seeks a Store Supervisor to oversee staff, tax prep work, and office operations within a district office. You’ll manage scheduling, performance, and customer service to drive results.

Under supervision, you’ll recruit seasonal staff, monitor quality, prepare reports, and ensure timely tax returns. Strong computer skills and PTIN are preferred; a high school diploma and supervisory experience are desired.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary.
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns.
• Prints client checks each morning and ensures timely distribution of refund checks.
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.

Skills

PTIN

Supervisory experience

Excel

Office software

Tax software

Education

High school diploma

Management coursework

Tax preparation knowledge

Tools

Excel

Word

Accounting software

Email/Browser

Tax software

Job description

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Flexible schedule