Store Shift Supervisor — Lead Customer Experience

CVS Health; Philadelphia (Philadelphia County); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Retirement savings options

Job summary

CVS Health in Philadelphia is seeking a Shift Supervisor to support the Store Management team, drive store execution and customer service excellence. When no manager is onsite, you will lead the crew and ensure opening and closing procedures are completed.

You will supervise daily tasks, stock and merchandise, greet customers, resolve questions and incidents, and maintain confidentiality. The role emphasizes safety, quality, and a positive shopping experience.

Qualifications

• Minimum high school diploma or equivalent; additional retail coursework is a plus.
• Strong communication and analytical thinking are essential.
• Ability to supervise and mentor a diverse store team.

Responsibilities

• Lead store staff in absence of a manager to ensure smooth operations.
• Support opening and closing procedures and daily store tasks.
• Assist customers and resolve issues to uphold CVS customer service standards.
• Stock shelves, price merchandise, and manage seasonal displays.
• Communicate effectively with store management and crews.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible scheduling

Education

High School Diploma or Equivalent

Job description

CVS Health in Philadelphia is seeking a Shift Supervisor to support the Store Management team, drive store execution and customer service excellence. When no manager is onsite, you will lead the crew and ensure opening and closing procedures are completed.

You will supervise daily tasks, stock and merchandise, greet customers, resolve questions and incidents, and maintain confidentiality. The role emphasizes safety, quality, and a positive shopping experience.