Store Shift Leader - Customer Experience & Ops

Walgreens Co.; Huntersville (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a dedicated team member to open and close the store when management is unavailable, handling cash and ensuring the floor and stock room are ready for business. You will engage customers, manage refunds and price changes, and support vendor deliveries.

The role emphasizes strong English communication, leadership experience, and adherence to store policies while delivering a distinctive Walgreens service experience.

Qualifications

• One year of leadership or key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and handle cash.
• Complete returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Assist with vendor deliveries and back door access.
• Maintain accurate inventory counts and ensure proper pricing/signage.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Store operations

Education

PTCB certification or Pharmacy license (state)

Tools

POS system

Back office software

Job description

Walgreens Co. is seeking a dedicated team member to open and close the store when management is unavailable, handling cash and ensuring the floor and stock room are ready for business. You will engage customers, manage refunds and price changes, and support vendor deliveries.

The role emphasizes strong English communication, leadership experience, and adherence to store policies while delivering a distinctive Walgreens service experience.