Store Shift Lead - Elevate Customer Experience & Ops

Walgreens Co.; Boca Raton (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Boca Raton, FL seeks a store operations associate to open and close the store in the absence of management, handle cash and balancing, and ensure the floor and stock room are ready for business.

You will assist with vendor deliveries, pricing, and inventory accuracy while delivering a distinctive Walgreens customer experience. The role emphasizes customer engagement, proactive help, and teamwork.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state is preferred.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash operations.
• Completes returns, voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets shoppers, and assists with products and services.
• Maintains store systems, equipment, pricing, and signage; supports back-office tasks.
• Coaches team members on displays, stock, inventory accuracy, and vendor deliveries.
• Registers sales accurately and documents pricing and scanning issues.

Skills

Leadership experience

Customer service excellence

English proficiency

Tools

Store systems

Store equipment

Job description

Walgreens Co. in Boca Raton, FL seeks a store operations associate to open and close the store in the absence of management, handle cash and balancing, and ensure the floor and stock room are ready for business.

You will assist with vendor deliveries, pricing, and inventory accuracy while delivering a distinctive Walgreens customer experience. The role emphasizes customer engagement, proactive help, and teamwork.