Store Shift Lead: Elevate Customer Experience & Operations

Walgreens; Charleston (WV); On-site; USD 23,419 - 26,174; Full time

Job summary

Walgreens in Charleston, WV, is seeking a store team member to open and close the store when management is not present, handle cash, assist customers, and ensure the floor and back room are ready for the business day.

Role includes engaging customers, resolving issues, coaching team on service best practices, and supporting inventory, displays, pricing, and basic bookkeeping. Prior supervisory or key holder experience and fluent English are required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open or close the store in the absence of management, including cash handling and ensuring readiness for business.
• Process returns, refunds, cash drops, and price verifications with cash registers.
• Provide a distinctive and delightful customer experience and assist customers with products and services.
• Greet customers, offer assistance, resolve issues, and share service best practices with team.
• Assist with inventory, pricing, display development, and basic bookkeeping activities.
• Maintain store cleanliness, proper signage, and compliance with policies and regulations.

Skills

Leadership experience

English fluency

Job description

Walgreens in Charleston, WV, is seeking a store team member to open and close the store when management is not present, handle cash, assist customers, and ensure the floor and back room are ready for the business day.

Role includes engaging customers, resolving issues, coaching team on service best practices, and supporting inventory, displays, pricing, and basic bookkeeping. Prior supervisory or key holder experience and fluent English are required.