Store Shift Lead: Customer Experience & Operations Coach

Walgreens; Bernards Township (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Bernards Township, NJ, seeks a frontline leader to manage store operations when management is not present. You will handle opening/closing, cash procedures, and ensure the floor and stock room are ready for the day, while delivering a distinctive customer experience.

Responsibilities include handling returns, refunds, and price changes, supporting vendor deliveries, and maintaining accurate inventory.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to cash registers.
• Engage customers, resolve issues, and deliver a positive customer experience.
• Assist with vendor deliveries and backroom operations, including backdoor access for deliveries.
• Maintain accurate inventory and basic department pricing, signage, and shelf presentation.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens in Bernards Township, NJ, seeks a frontline leader to manage store operations when management is not present. You will handle opening/closing, cash procedures, and ensure the floor and stock room are ready for the day, while delivering a distinctive customer experience.

Responsibilities include handling returns, refunds, and price changes, supporting vendor deliveries, and maintaining accurate inventory.