Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Port Angeles (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a Customer Experience and Operations associate in Port Angeles, WA. The role involves opening/closing the store in management's absence, handling cash, processing returns and refunds, and ensuring the sales floor and stockroom readiness for the business day.

You will greet customers, assist with products, and resolve questions to provide a superior shopping experience while modeling Walgreens service traits and maintaining accurate pricing and inventory.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and offers assistance with products and services; resolves issues to ensure a positive experience.
• Maintains inventory counts and pricing, processes vendor deliveries, and supports display resets and stock rotation.
• Ensures compliance with state/local laws for regulated products and conducts bag checks as required.

Skills

Leadership experience

English proficiency

Job description

Walgreens Co. is seeking a Customer Experience and Operations associate in Port Angeles, WA. The role involves opening/closing the store in management's absence, handling cash, processing returns and refunds, and ensuring the sales floor and stockroom readiness for the business day.

You will greet customers, assist with products, and resolve questions to provide a superior shopping experience while modeling Walgreens service traits and maintaining accurate pricing and inventory.