Store Service Supervisor: Lead & Elevate Customer Experience

Total Wine & More; Delray Beach (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More in Delray Beach, FL is seeking a Supervisor to support store operations and build a strong service culture. You will lead the service team, mentor staff, and help drive sales while ensuring compliance with alcohol laws and safety standards.

The role requires 1–3 years in retail supervisory experience, strong people skills, and flexibility to work evenings and weekends. Competitive benefits are provided.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience; 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Support service team, merchandising and front-end operations while driving sales.
• Lead by example to deliver outstanding customer service and resolve issues.
• Supervise team members and coach their training and development.
• Ensure compliance with alcohol laws and maintain a safe store environment.
• Maintain store safety and cleanliness.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Training/coaching

POS systems

Inventory management

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Delray Beach, FL is seeking a Supervisor to support store operations and build a strong service culture. You will lead the service team, mentor staff, and help drive sales while ensuring compliance with alcohol laws and safety standards.

The role requires 1–3 years in retail supervisory experience, strong people skills, and flexibility to work evenings and weekends. Competitive benefits are provided.