Store Sales Supervisor — Lead Service & Growth

Total Wine & More; Avon (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, V

401(k)

HSA

FSA

Disability & life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accident保险

Job summary

Total Wine & More is seeking a Supervisor to support store operations, build a sales and service culture, and deliver best-in-class customer experiences in Avon, Indiana. You will report to the store management team and be referred to as Supervisor internally.

You will lead service, merchandising and front-end operations; coach team members; ensure adherence to alcohol laws; maintain safety and cleanliness; and strive for KPIs.

Qualifications

• 1–3 years of experience in retail, supervisory role preferred.
• Strong interpersonal skills and team player mindset.
• Ability to resolve customer issues and coach peers.
• Familiar with POS systems and inventory management software.
• Flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Coaching peers

POS familiarity

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations, build a sales and service culture, and deliver best-in-class customer experiences in Avon, Indiana. You will report to the store management team and be referred to as Supervisor internally.

You will lead service, merchandising and front-end operations; coach team members; ensure adherence to alcohol laws; maintain safety and cleanliness; and strive for KPIs.