Store Sales & Service Leader

totalwine; Roseville (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Job summary

Total Wine & More in Roseville, CA is seeking a Supervisor to support store operations, drive a service culture, and lead a team in a dynamic retail environment.

You will supervise training, resolve customer issues, and ensure compliance with alcohol regulations while delivering best-in-class service. This role requires 1–3 years of supervisory retail experience and flexibility for evenings/weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year supervisory role.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

1-3 years experience in supervisory

Customer service coaching

Team leadership

POS familiarity

Inventory software

Flexible scheduling

Education

High school diploma or equivalent

Job description

Total Wine & More in Roseville, CA is seeking a Supervisor to support store operations, drive a service culture, and lead a team in a dynamic retail environment.

You will supervise training, resolve customer issues, and ensure compliance with alcohol regulations while delivering best-in-class service. This role requires 1–3 years of supervisory retail experience and flexibility for evenings/weekends.