Store Sales Manager - Lead & Elevate Customer Experience

Fleet Farm; Rochester (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Fleet Farm is seeking a Sales Manager to lead 1-3 store zones, ensuring a consistent customer experience, trip assurance and strong visual merchandising. You will coach and mentor the team, develop developmental plans for direct and indirect reports, and hire and train staff in collaboration with HR to meet budgeted staffing levels.

The role requires directing a diverse team, maintaining customer readiness and in-stock levels, and promoting loyalty programs and other initiatives.

Qualifications

• Bachelor's degree in Business, Marketing or related field or equivalent relevant experience.
• 3 years of management experience within a Big Box retailer preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full-time and part-time team members.
• Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
• The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Responsibilities

• The Sales Manager will focus on Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, and Store planogram execution and integrity.
• Teach, train, coach, and mentor the team in order to develop consistent and Best in Class execution and customer service.
• Oversee the development and execution of individual development plans for each of your direct and indirect reports.
• Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
• Responsible for consistent execution of customer readiness standards and in-stock levels to ensure trip assurance for customers.
• Ensure that all end caps are set and merchandised correctly and all displays are clean and have the appropriate signage.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Team leadership

Coaching

Customer service

Retail operations

Education

Bachelor's degree in Business/Marketing or related field

Job description

Fleet Farm is seeking a Sales Manager to lead 1-3 store zones, ensuring a consistent customer experience, trip assurance and strong visual merchandising. You will coach and mentor the team, develop developmental plans for direct and indirect reports, and hire and train staff in collaboration with HR to meet budgeted staffing levels.

The role requires directing a diverse team, maintaining customer readiness and in-stock levels, and promoting loyalty programs and other initiatives.