Store Sales Lead: KPI-Driven Team Leader

HOKA; Castle Rock (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Discounts

Growth opportunities

Global contests

Employee perks

Job summary

HOKA in Colorado is seeking a Sales Lead to manage shift operations, drive sales and customer satisfaction, and lead a team in delivering exceptional service. You’ll set targets, open/close the store, and collaborate with management to create memorable shopping experiences.

You’ll stay current on product knowledge, act as a HOKA Expert, and maintain a positive, energetic store environment while ensuring accuracy at the register and inventory control.

Qualifications

• Two years retail experience preferred.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Skills

Customer service

Leadership

Communication

Team player

Education

High School Diploma or GED

Job description

HOKA in Colorado is seeking a Sales Lead to manage shift operations, drive sales and customer satisfaction, and lead a team in delivering exceptional service. You’ll set targets, open/close the store, and collaborate with management to create memorable shopping experiences.

You’ll stay current on product knowledge, act as a HOKA Expert, and maintain a positive, energetic store environment while ensuring accuracy at the register and inventory control.