Cafe Operations Leader — Guest Experience & Growth

Tropical Smoothie Cafe.; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Tropical Smoothie Cafe is hiring immediately for Assistant Managers to join our team. The role focuses on leading both front-of-house and back-of-house operations, ensuring guest satisfaction, safety, and product quality.

You will develop and coach the management team to drive catering and sales, while maintaining brand standards. The General Manager delegates responsibilities and the Assistant Manager plays a crucial role in achieving operational and sales goals and maintaining a positive,

Qualifications

• 5 years of food service experience or hospitality degree.
• Servsafe certification required.
• Legally able to work within State and Federal guidelines.
• Strong in driving operational execution in both FOH and BOH.
• Self-starter; able to clarify ambiguity and make decisions in a fast-paced environment.

Responsibilities

• Deli vers unparalleled hospitality to each customer and ensure customer satisfaction.
• Interacts with crew members and customers using Tropitude as energy and positivity.
• Wears an owner’s hat in operating the store.
• Knowledgeable and proficient in each position within the cafe.
• Recruits, interviews, hires, and trains new Crew Members to ensure proper staffing.
• Manages daily cafe functions including prepping, cooking, serving, and cleaning duties.
• Leads and coaches staff to uphold brand standards and customer experience.
• Manages brand experience, including hospitality, quality control, and speed of service.

Skills

Customer service

Team leadership

Operational execution

Ambiguity resolution

Education

Hospitality degree

Tools

ServSafe Certification

Job description

Tropical Smoothie Cafe is hiring immediately for Assistant Managers to join our team. The role focuses on leading both front-of-house and back-of-house operations, ensuring guest satisfaction, safety, and product quality.

You will develop and coach the management team to drive catering and sales, while maintaining brand standards. The General Manager delegates responsibilities and the Assistant Manager plays a crucial role in achieving operational and sales goals and maintaining a positive,