Store Ops Leader & Customer Experience Coach

Shoe Carnival, Inc.; Fayetteville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Shoe Station is seeking an Assistant Store Manager to lead daily operations in a full-time capacity in Fayetteville, NC. You will act as a key holder, model strong leadership, and foster a customer-first store environment with the team.

You will support the General Manager to hit sales goals, coach associates on standards, and ensure smooth till and cash handling while maintaining a welcoming, well-presented store.

Qualifications

• 2+ years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years of age.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Retail experience

Supervisory experience

Job description

Shoe Station is seeking an Assistant Store Manager to lead daily operations in a full-time capacity in Fayetteville, NC. You will act as a key holder, model strong leadership, and foster a customer-first store environment with the team.

You will support the General Manager to hit sales goals, coach associates on standards, and ensure smooth till and cash handling while maintaining a welcoming, well-presented store.