Store Ops Leader — Build Teams, Elevate Experience

At Home Group Inc.; Memphis (TN); On-site; USD 60,000 - 95,000; Full time

Job summary

At Home Group Inc. is seeking an Assistant Store Manager – Operations in Memphis to support the Store Manager in leading store operations, financial performance, and a high-performing team.

The role focuses on delivering an exceptional customer experience in a large-format setting and developing Operations Leads and Zone Lead staff. You will drive execution, coaching, scheduling, inventory control, safety, and loss prevention while upholding company standards and values.

Qualifications

• Minimum of 3 years of leadership in big-box/high-volume retail.
• Experience leading 20+ Team Members and managing $5M+ in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising.
• Customer-focused mindset with track record of delivering in-store experience.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing HRIS and workforce scheduling systems.
• Strong communication skills and ability to inspire teams.

Responsibilities

• Drive store operations to achieve sales, profit, and performance goals.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Drive coaching, training, and development to support growth.
• Oversee staffing, scheduling, and payroll accuracy based on metrics.
• Plan, prioritize, and oversee openings/closes and front-end processes.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions.
• Lead efforts in customer satisfaction, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency and professionalism.
• Ensure full compliance with company policies, procedures, and laws.
• Model At Home values and foster a positive, inclusive team culture.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Education

Bachelor's Degree

Leadership

Communication

Microsoft Office

HRIS & scheduling

Data analysis

Tools

Microsoft Office

Job description

At Home Group Inc. is seeking an Assistant Store Manager – Operations in Memphis to support the Store Manager in leading store operations, financial performance, and a high-performing team.

The role focuses on delivering an exceptional customer experience in a large-format setting and developing Operations Leads and Zone Lead staff. You will drive execution, coaching, scheduling, inventory control, safety, and loss prevention while upholding company standards and values.