Store Ops Lead & Key Carrier (Flexible Nights/Weekends)

The TJX Companies, Inc.; Athol (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

401(k) match

medical/dental/vision

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

scholarship program

adoption assistance

Job summary

Marshalls in Athol, MA is seeking a Key Carrier to serve as a leadership extension of the Coordinator role. You’ll rotate duties by store needs, mainly as Coordinator and occasionally as Key Carrier, with open nights and weekends and a focus on exceptional customer service.

You will coach Associates, ensure store procedures, assist with opening/closing, and collaborate with management on priorities while maintaining compliance and a positive shopping experience.

Qualifications

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Coaching

Multi-tasking

Communication

Organizational skills

Leadership experience

Merchandise flow knowledge

Knowledge of company software

Tools

Knowledge of merchandise flow in stores

Job description

Marshalls in Athol, MA is seeking a Key Carrier to serve as a leadership extension of the Coordinator role. You’ll rotate duties by store needs, mainly as Coordinator and occasionally as Key Carrier, with open nights and weekends and a focus on exceptional customer service.

You will coach Associates, ensure store procedures, assist with opening/closing, and collaborate with management on priorities while maintaining compliance and a positive shopping experience.