Store Operations & Tech Coordinator (Hybrid)

Creative Cove Inc.; Boston (MA); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Creative Cove Inc. is seeking a Store Operations Specialist for a Metrowest client. The role is a full-time contract onsite 2 days a week and remote 3 days, lasting 3–6 months with potential extension.

You will help ensure smooth daily execution of store technology and operational processes by providing frontline support and coordinating issue resolution. You will work closely with Store Operations and IT, plus cross-functional partners, to maintain and improve store systems.

Qualifications

• 2+ years of experience in operations, project coordination, training or similar experience.
• Strong organizational skills with the ability to handle multiple priorities.
• Detail-oriented with a proactive, problem-solving mindset.
• Comfortable working in a fast-paced, evolving environment.
• Good communication skills (written and verbal) with stakeholders and business partner groups.

Responsibilities

• Provide day-to-day operational support for store systems and processes (POS, back-office systems, store tech tools).
• Monitor, triage, and respond to incoming support requests from stores and field teams.
• Track and handle issues through resolution with timely follow-up and communication.
• Maintain documentation, trackers, and reporting related to store operations and technology.
• Serve as a first point of contact for field escalation coordination.
• Partner with IT, Service Desk, and vendors to ensure issues are resolved efficiently.
• Identify trends in recurring issues and escalate insights to leadership.
• Support incident tracking and post-issue reviews.
• Assist with coordination of store technology initiatives, pilots, and rollouts.
• Support project tracking, timelines, and status reporting across multiple initiatives.
• Help prepare materials for meetings, updates, and communications to stakeholders.
• Coordinate testing activities and help ensure readiness for implementation.
• Partner with Store Operations, IT, Finance, and other business teams to support execution.
• Communicate clearly with stakeholders to provide updates and gather information.
• Support onboarding, training coordination, and documentation for new processes or tools.
• Maintain project trackers, dashboards, and reporting tools.
• Assist with data collection and basic analysis to support decision-making.
• Support continuous improvement efforts by documenting opportunities and solutions.
• Special projects as assigned.

Skills

Operations

Project coordination

Training

Microsoft Office

Communication

Tools

ServiceNow

Microsoft Office

Job description

Creative Cove Inc. is seeking a Store Operations Specialist for a Metrowest client. The role is a full-time contract onsite 2 days a week and remote 3 days, lasting 3–6 months with potential extension.

You will help ensure smooth daily execution of store technology and operational processes by providing frontline support and coordinating issue resolution. You will work closely with Store Operations and IT, plus cross-functional partners, to maintain and improve store systems.