Hybrid Store Ops & Tech Support Specialist

Creative Cove Inc.; Framingham (MA); Hybrid; USD 54,000 - 76,000; Full time

Job summary

Creative Cove Inc. is seeking a Store Operations Specialist to support day-to-day store systems, provide frontline tech support, and coordinate store technology initiatives.

The role emphasizes organized, detail-oriented individuals who can triage requests and partner with IT and field teams to drive efficient resolution. Ideal candidates will have 2+ years in operations or project coordination, with strong MS Office skills and a proactive problem-solving mindset in a fast-paced retail

Qualifications

• 2+ years of experience in operations, project coordination, training or similar experience.
• Ability to handle multiple priorities in a fast-paced environment.
• Proactive problem-solving mindset and strong communication with stakeholders.

Responsibilities

• Provide day-to-day operational support for store systems and processes (POS, back-office systems, store technology tools).
• Monitor, triage, and respond to incoming support requests from stores and field teams.
• Track and handle issues through resolution, ensuring timely follow-up and communication.
• Maintain documentation, trackers, and reporting related to store operations and technology.
• Serve as a first point of contact for field escalation coordination.
• Partner with IT, Service Desk, and vendors to ensure issues are resolved efficiently.
• Identify trends in recurring issues and escalation insights to leadership.
• Support incident tracking and post-issue reviews.
• Assist with coordination of store technology initiatives, pilots, and rollouts.
• Support project tracking, timelines, and status reporting across multiple initiatives.
• Help prepare materials for meetings, updates, and communications to stakeholders.
• Coordinate testing activities and help ensure readiness for implementation.
• Partner with Store Operations, IT, Finance, and other business teams to support execution.
• Communicate clearly with stakeholders to provide updates and gather information.
• Support onboarding, training coordination, and documentation for new processes or tools.
• Maintain project trackers, dashboards, and reporting tools.
• Assist with data collection and basic analysis to support decision-making.
• Support continuous improvement efforts by documenting opportunities and solutions.
• Special projects as assigned

Skills

Strong organizational skills

Detail-oriented

Communication skills

Cross-functional collaboration

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Creative Cove Inc. is seeking a Store Operations Specialist to support day-to-day store systems, provide frontline tech support, and coordinate store technology initiatives.

The role emphasizes organized, detail-oriented individuals who can triage requests and partner with IT and field teams to drive efficient resolution. Ideal candidates will have 2+ years in operations or project coordination, with strong MS Office skills and a proactive problem-solving mindset in a fast-paced retail