Store Operations Specialist

Open Systems Technologies; Framingham (MA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Open Systems Technologies in Framingham, MA is seeking a Retail Merchandising Coordinator to drive consistent presentation across stores and coordinate seasonal feature updates. The role involves cross-functional teamwork with Marketing, Buying/Planning, and Design teams, plus support for store remodels and relocations.

You will communicate with stores monthly, manage floor plans and budgets, and help implement merchandising initiatives while maintaining high standards in a fast-paced

Qualifications

• 2–5 years of experience in retail (store operations, staff) or administrative roles
• Strong organizational skills with the ability to handle multiple priorities
• Detail-oriented with a proactive, problem-solving mindset
• Comfortable working in a fast-paced, evolving environment
• Good communication skills (written and verbal) with stakeholders and business partners
• Ability to collaborate cross-functionally and follow through on tasks
• Proficient in Microsoft Office (Excel, PowerPoint, Teams)

Responsibilities

• Drive consistent presentation standards across all stores
• Coordinate monthly communications to stores on seasonal features, flow direction, merchandising updates, and markdown calendars
• Support special projects for sales-driving initiatives including floor plan development and fixture rollouts
• Assist with new stores, remodels and relocations
• Partner with Marketing, Buying/Planning, Loss Prevention, and Fixtures/Design teams to execute merchandising initiatives
• Liaise with Stores and Regional Merchandise Presentation Managers
• Provide problem-solving support for merchandising escalations
• Prepare and present project updates, budgets, reporting, and operational recommendations to leadership
• Evaluate presentation strategies and store feedback to improve execution and performance
• Collaborate cross-functionally to ensure timely implementation of merchandising initiatives and standards

Skills

Organizational skills

Detail-oriented

Communication skills

Cross-functional collaboration

MS Office

Tools

Excel

PowerPoint

Teams

Job description

Location: Framingham, MA; Hybrid (Choose two of the three; Tues, Wed, or Thurs)

Pay: $20/hr

Responsibilities

• Drive consistent presentation standards across all stores
• Coordinate and communicate to stores monthly on seasonal feature and flow direction, merchandising updates, markdown calendar, etc.
• Supports special projects for sales driving initiatives including floor plan development, fixture rollouts and budgets
• Assist with new stores, remodels and relocations
• Partner with Marketing, Buying/Planning, Loss Prevention, and Fixtures/Design teams to execute merchandise presentation initiatives
• Liaison with Stores and Regional Merchandise Presentation Managers
• Provide problem-solving support for store merchandising related escalations
• Prepare and present project updates, budgets, reporting, and operational recommendations to leadership
• Evaluate presentation strategies and store feedback to identify opportunities for improved execution and business performance
• Collaborate cross-functionally to ensure timely implementation of merchandising initiatives and presentation standards

Qualifications

Required

• 2–5 years of experience in in retail (store operations, store employee, etc.), administrative (admin assist, etc.) or similar experience
• Strong organizational skills with the ability to handle multiple priorities
• Detail-oriented with a proactive, problem-solving mindset
• Comfortable working in a fast-paced, evolving environment
• Good communication skills (written and verbal) with stakeholders and business partner groups
• Ability to collaborate cross-functionally and follow through on tasks
• Proficient in Microsoft Office (Excel, PowerPoint, Teams)

Preferred

• Retail store management, visual merchandising, or merchandise presentation experience
• Project management experience in a multi-store retail environment